Only 29% of Hotels are Fully Leveraging Guest Intelligence

Barcelona, Spain, Wednesday 6 April – Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. ReviewPro, leaders in guest satisfaction improvement, recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of how hotels manage guest satisfaction and to highlight current [...]

TripAdvisor hacked, member emails stolen

Security at the world’s largest travel website was breached by an “unauthorized third party” last weekend, TripAdvisor announced yesterday. The company said email addresses belonging to some of TripAdvisor’s 20 million members were taken.

In an email sent to subscribers Thursday morning, TripAdvisor chief executive Steve Kaufer said the company is actively pursuing the matter with [...]

Are Expedia prices affected by previous searches?

Consumer Reports searched for the same itinerary at the same time on the Expedia travel site using two different browsers – Safari and Firefox. It turns out the flight was $718 lower using a Firefox browser. Yet, Expedia insists pricing is not affected by previous searches.

“Believe it or not, just using a different browser can [...]

Delta launches online check-in via Facebook

Delta Airlines upgraded its Facebook application “Ticket Counter” and lets travelers now check their flight status, print their boarding pass and buy their tickets over Facebook.

Delta Air Lines’ Ticket Counter app for Facebook has been available since August of 2010, but today it gets a convenient extra feature: virtual check-in. At launch, Ticket Counter allowed [...]

easyHotel Enters Bulgaria

Super budget brand easyHotel is further expanding its hotel offerings as it announces its newest property, in Sofia, Bulgaria. Located in the bustling heart of the capital, the hotel opens its doors with specail opening prices starting from just €10 (euros) per room per night.
The latest addition to the easyHotel portfolio is the 11th property [...]

The most exclusive ways to travel the world

For an exclusive, luxury, travel experience tourists will have to dig deep into their pockets. The online travel portal HolidayCheck has searched the market to bring together the top exclusive trips, for those that can afford an extra special holiday.
Luxury Yacht in Monaco – ₤640,000
Sip Champagne like the high society, while sailing in the Mediterranean [...]

China’s online travel services on the rise

The Mid-Autumn Festival and National Day holiday this year caused problems for some employees because working days and rest days were split. However, it had little effect on sales of flights and hotel bookings as China’s burgeoning travel market enjoyed a seasonal boom. The country’s largest online travel agent, Ctrip.com International Ltd, said the number of orders [...]

Facebook versus Google Travel, the upcoming travel wars?

With Expedia, Orbitz, and other online travel stocks hovering just above the basement, news of Facebook and Google dancing around the travel niche cannot be thrilling. Online travel is about to take off like a rocket. For some that is.

Google’s announcement of the acquisition of ITA signaled the cocking of the proverbial hammer, if you [...]

Kiwi Collection Launches Refreshed WOW Travel: A Digital Travel & Lifestyle Magazine

To coincide with its new brand and website launch, Kiwi Collection has re-imagined WOW Travel as an inspirational travel and lifestyle publication for those looking to expand their horizons.
Continuing to stand as a trusted resource for discovering and booking the world’s most exceptional hotels, Kiwi Collection has set out to create a new industry standard [...]

World Cup boost expected for South African hoteliers

South Africa welcomed the world when the FIFA World Cup kicked off 11 June 2010. Data fromSTR Global, the leading provider of market information to the global hotel industry, shows that prior to the start of the tournament and in-line with many other parts of the world, the country’s revenue per available room (RevPAR) has begun [...]