Only 29% of Hotels are Fully Leveraging Guest Intelligence

Barcelona, Spain, Wednesday 6 April – Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. ReviewPro, leaders in guest satisfaction improvement, recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of how hotels manage guest satisfaction and to highlight current [...]

The Global Hotel Construction Pipeline Tops 11,000 Projects

April 6, 2016 – PORTSMOUTH, NH – According to the latest Global Construction Pipeline Trend Report from Lodging Econometrics (LE), the worldwide Pipeline is at 11,130 Projects/1.9 million Rooms, the highest level LE has ever recorded. The Global Pipeline is up 9% Year-Over-Year (YOY) by both projects and rooms, led by significant growth in the [...]

Mövenpick Hotels & Resorts Reaches New Heights

Doha: The world isn’t short of beautiful resorts, but the upcoming Mövenpick Dharamshala Resort & Spa in Northern India is poised to take the design and delivery of upscale remote properties to a whole new sustainable level.
The 124-room resort, due to open in 2013, will be located 2,400m above sea level in the upper reaches [...]

TripAdvisor hacked, member emails stolen

Security at the world’s largest travel website was breached by an “unauthorized third party” last weekend, TripAdvisor announced yesterday. The company said email addresses belonging to some of TripAdvisor’s 20 million members were taken.

In an email sent to subscribers Thursday morning, TripAdvisor chief executive Steve Kaufer said the company is actively pursuing the matter with [...]

Are Expedia prices affected by previous searches?

Consumer Reports searched for the same itinerary at the same time on the Expedia travel site using two different browsers – Safari and Firefox. It turns out the flight was $718 lower using a Firefox browser. Yet, Expedia insists pricing is not affected by previous searches.

“Believe it or not, just using a different browser can [...]

Delta launches online check-in via Facebook

Delta Airlines upgraded its Facebook application “Ticket Counter” and lets travelers now check their flight status, print their boarding pass and buy their tickets over Facebook.

Delta Air Lines’ Ticket Counter app for Facebook has been available since August of 2010, but today it gets a convenient extra feature: virtual check-in. At launch, Ticket Counter allowed [...]

easyHotel Enters Bulgaria

Super budget brand easyHotel is further expanding its hotel offerings as it announces its newest property, in Sofia, Bulgaria. Located in the bustling heart of the capital, the hotel opens its doors with specail opening prices starting from just €10 (euros) per room per night.
The latest addition to the easyHotel portfolio is the 11th property [...]

Facebook hotel booking conversions growing, for some higher than TripAdvisor

Facebook is fast becoming more than a customer relationship tool for many independent properties and chains. Many hotels now offer room-booking technology on their Facebook pages, which is leading to incremental sales.
“Over the course of 2009, we saw the volume of direct referrals from Facebook to hotel websites grow. The conversion rate was higher for [...]

Hotel room costs same as seven years ago

The average cost of a hotel room around the world rose 2% in 2010, according to the The increase was the first time that the average hotel room price rose year-on-year since 2007.
However, prices fell so low during 2009 after a 13% drop that despite last year’s modest increase, the average price of a [...]

Offline travel now growing faster than online

In 2010, offline travel distribution will grow faster than online for the first time since the rise of online travel, according to a new report, PhoCusWright’s “US Online Travel Overview Tenth Edition.”

Another perhaps surprising finding: Corporate travel led the US travel market’s 2009 plummet and is now fueling its recovery, in a dramatic swing that [...]