Only 29% of Hotels are Fully Leveraging Guest Intelligence

Barcelona, Spain, Wednesday 6 April – Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. ReviewPro, leaders in guest satisfaction improvement, recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of how hotels manage guest satisfaction and to highlight current [...]

Hotel Fees – Good or Bad Business?

Airlines and hotels are the two pillars of the travel industry, and they share many characteristics. They are heavily consumer-focused industry segments, with more customer interactions than many other industries. They produce and sell two of the most perishable products in the history of economics: a seat on a flight and a night in a [...]

Bangkok Opens at The Metropolitan

In July this year, David Thompson, the Australian-born chef of nahm at The Halkin in London, opens his first restaurant in Bangkok – nahm, Bangkok at The Metropolitan. Recognised as one of the city’s leading addresses, The Metropolitan is centrally located on the South Sathorn Road.
In 2002, nahm, London became the first Michelin-starred Thai restaurant [...]

Pegasus’ Hotel Competitive Intelligence Solutions Yields Returns

Pegasus Solutions’ powerful hotel competitive intelligence platform, MarketVision Agency Position reporting, is now being utilized by hotels of every size and type to realize significant, revenue-driven results. Launched last year with Rubicon, the proven product presents the most comprehensive business reporting package on the market, empowering hotels to increase revenue through smart analysis of historical [...]

Why Google still beats Facebook for online hotel marketing

Facebook is definitely here to stay and has experienced tremendous growth, but it is not going to replace Google as a travel planning tool anytime soon. Though Facebook initiatives drive traffic to hotel websites, this trackable traffic is not directly responsible for any significant revenue.
On March 15, Experian Hitwise reported that has surpassed [...]

Orlando Resort Wins Four Diamond Award for 24th Time

The Orlando World Center Marriott Resort is a 2000-Orlando hotel room property that has garnered theAAA Four Diamond Award for the 24th consecutive year. According to AAA, the fundamental hallmarks at this level include an extensive array of amenities combined with a high degree of hospitality, service, and attention to detail.
The AAA Orlando hotel is part [...]

‘World’s Smallest Pop-Up Hotel’ To Take London By Storm

Much like kiddie bloggers, pop-up stores are all the rage in the fashion world. So we’re not that surprised that the pop-up concept has shifted to hotels.
The latest pop-up hotel is billed as the “world’s smallest pop-up hotel” from and Radisson Edwardian Hotels. But this isn’t a cardboard box or anything–it’s actually an airstream trailer that’s [...]

Hongkong and Shanghai Hotels Appoints Two to Executive Positions

The Hongkong and Shanghai Hotels, Limited (00045) (HSH), parent company of The Peninsula Hotels, has announced the following senior management changes: Ms. Rainy Chan will be promoted to be Area Vice-President, Hong Kong and Thailand while retaining her role as General Manager, The Peninsula Hong Kong. Mr. Nicolas Beliard, currently Resident Manager of The Peninsula [...]

Best Western Four Seasons Receives Hotel Chain’s Highest Award for Quality

The Best Western Four Seasons in Traverse City, Michigan has received their 3rd consecutive Best Western Chairman’s Award, the hotel chain’s highest honor for outstanding quality standards. The Chairman’s Award recognizes Best Western International hotels with a cleanliness and maintenance inspection score of 1,000 points out of a possible 1,000. Hotels must also meet Best [...]

SEO: Hotel websites and duplicate content

Search engines hate duplicate content. Here is why the content on your own website has to be able to “outshine” any other description of your hotel product and services on any other website.
Duplicate Web content is when two web pages with different URLs contain “largely identical content.” These two pages may reside on the same [...]