Only 29% of Hotels are Fully Leveraging Guest Intelligence

Barcelona, Spain, Wednesday 6 April – Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. ReviewPro, leaders in guest satisfaction improvement, recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of how hotels manage guest satisfaction and to highlight current [...]

The Global Hotel Construction Pipeline Tops 11,000 Projects

April 6, 2016 – PORTSMOUTH, NH – According to the latest Global Construction Pipeline Trend Report from Lodging Econometrics (LE), the worldwide Pipeline is at 11,130 Projects/1.9 million Rooms, the highest level LE has ever recorded. The Global Pipeline is up 9% Year-Over-Year (YOY) by both projects and rooms, led by significant growth in the [...]

Mövenpick Hotels & Resorts Reaches New Heights

Doha: The world isn’t short of beautiful resorts, but the upcoming Mövenpick Dharamshala Resort & Spa in Northern India is poised to take the design and delivery of upscale remote properties to a whole new sustainable level.
The 124-room resort, due to open in 2013, will be located 2,400m above sea level in the upper reaches [...]

TripAdvisor hacked, member emails stolen

Security at the world’s largest travel website was breached by an “unauthorized third party” last weekend, TripAdvisor announced yesterday. The company said email addresses belonging to some of TripAdvisor’s 20 million members were taken.

In an email sent to subscribers Thursday morning, TripAdvisor chief executive Steve Kaufer said the company is actively pursuing the matter with [...]

Are Expedia prices affected by previous searches?

Consumer Reports searched for the same itinerary at the same time on the Expedia travel site using two different browsers – Safari and Firefox. It turns out the flight was $718 lower using a Firefox browser. Yet, Expedia insists pricing is not affected by previous searches.

“Believe it or not, just using a different browser can [...]

Delta launches online check-in via Facebook

Delta Airlines upgraded its Facebook application “Ticket Counter” and lets travelers now check their flight status, print their boarding pass and buy their tickets over Facebook.

Delta Air Lines’ Ticket Counter app for Facebook has been available since August of 2010, but today it gets a convenient extra feature: virtual check-in. At launch, Ticket Counter allowed [...]

easyHotel Enters Bulgaria

Super budget brand easyHotel is further expanding its hotel offerings as it announces its newest property, in Sofia, Bulgaria. Located in the bustling heart of the capital, the hotel opens its doors with specail opening prices starting from just €10 (euros) per room per night.
The latest addition to the easyHotel portfolio is the 11th property [...]

Global Hotel Rates Climb in February

Global hotel rates climbed in February according to data released today byPegasus Solutions in The Pegasus View. Business travel rates rose a remarkable +7% over February 2010, and rates paid by leisure travelers for hotel rooms increased +3.6% over the same period.
Global reservations through the mostly leisure alternative distribution systems (ADS), or online channels, declined from [...]

Price more important than destination, says Travelzoo

A new Survey from Travelzoo has found that 64% of people say hotel prices are more important than the destination when choosing holidays. The survey, which examined consumer behaviour, found that most holiday planning was based on price and user reviews.
Of those surveyed, 93% compared prices before booking and 81% used hotel review sites.
Conversely, only [...]

Facebook hotel booking conversions growing, for some higher than TripAdvisor

Facebook is fast becoming more than a customer relationship tool for many independent properties and chains. Many hotels now offer room-booking technology on their Facebook pages, which is leading to incremental sales.
“Over the course of 2009, we saw the volume of direct referrals from Facebook to hotel websites grow. The conversion rate was higher for [...]